Guidance for Future

Fiverr Revenue Card

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Fiverr Revenue Card. The Fiverr Revenue Card enables you to withdraw funds into the palm of your hand anywhere you go—and is available worldwide. Supported through Payoneer and powered by MasterCard, you can withdraw available funds on your Revenues page from the Sales dashboard.

You will be able to withdraw the funds 14 days after an order is marked as completed, with Top Rated Sellers being able to withdraw after 7 days. The minimum withdrawal is $30.

While the Fiverr Revenue Card is available worldwide, there are 2 exceptions—India and Russia. Fiverr does not charge any fees for this card—this is done by MasterCard. You can review all fees associated with the card. 

Setting up your Fiverr Revenue Card

  1. Once logged in, from the Selling menu, click Earnings. If you have money available in the Available for Withdrawal area, then you have various options to withdraw funds.
  2. In the WITHDRAW area, click Fiverr Revenue Card.
    A notification appears asking you to check your email for further instructions on adding your Payoneer account, which is the Fiverr Revenue Card.
    Note: Once you receive the email, you will need to define your Payoneer account.
  3. To continue with the process of setting up your Payoneer account, click the link in the email. You will be redirected to Fiverr.
  4. Click Get Started. If you set up a security question or phone verification, you will need to confirm to continue. You will be redirected to the Payoneer Prepaid MasterCard website.
  5. Follow the instructions for the prepaid card setup. If you already have a Payoneer Prepaid MasterCard, then to the right of the page, click the Click Here link to connect it to your Fiverr account.

FAQ

  1. How can I update/remove my Fiverr Revenue Card and/or Payoneer account?

    To disconnect from my Payoneer account, contact Customer Support.
    To update my Payoneer account information please contact Payoneer Support.
    Once it has been removed, you can then add a new Payoneer account to your Fiverr account, as you did previously.
  2. How can I change my bank details? 

    To change your bank details, you will need to reach out to Payoneer Support. Be prepared to provide them with a reason for the requested change along with a bank statement, voided check (readable, high quality, and not cropped), or a screenshot (that should include all bank details and URL), and your online bank account with all the relevant banking details.
    Once you provide the needed information and documentation, Payoneer Support will update your bank account details.
  3. How can I add special characters to my bank account details?

    You may be restricted from inputting special characters (like: ‘.’, ‘*’, ‘/’, ‘#’ etc…) during registration. Should this be the case, please still complete the registration as requested.
    Once complete, please contact Payoneer Support, submit a copy of your recent bank statement, and request to update your bank details (without the special characters) so that they match those in the provided document.
  4. Where’s my payment?
    Delayed payment? No Problem. We’ll get to the bottom of it.

    A few things take into consideration:

    Was the payment issued?
    If not – please contact Fiverr’s Customer Support for further clarification.

    Is any additional information required?
    Please check your email in case Payoneer contacted you to ask for additional information in order to process your payment or confirm your bank details.
  5. Have enough business days passed?
  • Keep in mind that every country has a standard amount of acceptable business days that it takes to issue payments.
  • Please allow 1-3 business days for payments in local currency or 5-7 business days in case you requested to receive USD (wire), and you are located outside the US.
  • Ask yourself if this time has passed: if it hasn’t – don’t worry. Your payment will shortly land in your bank account. If the time has passed… See below.

    Still, missing a payment?
  • Contact Payoneer Support to ensure your banking details are correct.
  • Be prepared to provide them with a bank statement or voided check dated less than three months back.
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